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This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
We do not offer refunds or exchanges from the date of your purchase.
You agree that there may be certain categories of products/items that are exempt from returns or refunds. Such categories of products would be identified to you at the time of purchase.
For accepted exchange/return requests (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about the receipt of the returned/exchanged product.
Further, if the return or exchange is approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 7 to 8 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation, and subject to the norms of the courier company/post office.
The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
Delivery of our services will be confirmed to your email ID as specified at the time of registration. If any shipping cost(s) is levied by the seller or the Platform Owner (as applicable), the same is not refundable.
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This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name www.fizzyfreeze.com, including the related mobile site and mobile application (hereinafter referred to as "Platform").
The Platform is owned by S.N. INDUSTRIES, a company incorporated under the Companies Act, 1956 with its registered office at VELHA CIDADE RESIDENCY, APPT NO.BS 1, PLOT NO B-12, 2ND FLOOR, BAINGUINIM, OLD GOA 403402 (hereinafter referred to as "Platform Owner," "we," "us," "our").
Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner, and these terms and conditions including the policies constitute your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable), or services (as applicable) (collectively, "Services"). Any terms and conditions proposed by you which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
For the purpose of these Terms of Use, wherever the context so requires "you," "your" or "user" shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
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